Business Operations Management

Operations management plays a vital role in achieving the key performance objectives of any organization. From improving customer service to increasing sales, eMee helps you boost your business operations, processes and workflows with an exciting infusion of gamification and visualization. eMee’s solutions for business process gamification encompass a wide variety of functional and cross-domain scenarios:

  • BPOs and Service Desks
  • Call Centers
  • Enterprise IT Operations
  • Sales CRM
  • Travel Policy Compliance
  • Talent Acquisition
  • Learning

GAMIFICATION FOR SERVICE DESKS AND CALL CENTERS

eMee promises to increase productivity and reduce attrition rates in customer facing functions like Customer Support, Sales and Call Centers by engaging and motivating them in their day to day tasks using gamification.

  • Gamified productivity dashboards and leaderboards
  • Motivate the employees through ”Calls for Action”
  • Virtual rewards and recognition
  • Points redemption & experiential rewards
  • Dovetail into performance appraisals and compensation
  • Automated collection of metrics and calculation of KPIs
  • Desktop alerts and notifications
  • Configurable rules engine

SALES CRM GAMIFICATION

  • Cognitive visualization – provide a visually rich skin on top of your CRM system, analyze the data and opportunities more effectively, highlight the important customers & opportunities
  • Play games like fishing and golf to manage your CRM!
  • Customer profiling based on configurable parameters
  • Track your meetings & action items
  • Motivate the sales team to keep the CRM updated through points and leaderboards

TRAVEL COMPLIANCE GAMIFICATION

Companies spend millions on employee travel. With gamification, you can motivate your employees to travel smart, and save up to 50% on your travel costs!

  • Gamified dashboards and leaderboards
  • Motivate the employees to travel smart through rewards and recognition
  • Points redemption
  • Configurable rules engine
  • Seamless integration with corporate travel portals